Identifying specific emergencies and disasters which could impact your Case Study

Identifying specific emergencies and disasters which could impact your community - Case Study Example It also describes the criteria utilized when determining the lead position during the emergency and the authority that the lead person will possess. In addition, the paper describes the methods of communication that will be used during the emergency to maintain control of the team and the personnel who will be allowed to make independent decisions in the field. Finally, the paper concludes with the author’s opinion concerning the appropriateness of allowing input into the disaster management process during an emergency. The use of the incident command systems in the emergency management plan allows for incorporation of facilities, people, equipment, procedures along with communication mechanisms that work in common organizational structures. The systems will also allow for coordinated responses from the private along with public sectors. In addition, the systems will help in establishing common processes that will be used for planning along with managing the available resources. The advantage of utilizing the systems mainly lies in the fact that it allows the users to assume an incorporated organizational structure when managing multiple disaster occurrences. It’s additionally applicable across all levels of government found in the United States (Miller, 2007). The person who will be responsible for directing and controlling the disaster operations will be the chief of Police for the Biloxi region. In determining the lead position during the emergency, the criteria utilized will mainly aim at ensuring the all the people’s lives along with the properties in their surrounding are protected (â€Å"Biloxi’s History With Tropical Systems†, 2012; â€Å"Biloxi Tornado Information†, 2012). The team leader will have to be professionally trained in handling bomb explosions since the emergencies may occur at any time without giving prior warning. The lead position will

White Knight and Its Problems Case Study Example | Topics and Well Written Essays - 500 words - 42

White Knight and Its Problems - Case Study Example As the paper highlights, most of the agents were employed on a temporary basis. This indicates that there were fewer agents compared to customers that needed to be served, hence the problem of delays at the company’s call Centre. Secondly, there is a possibility that the temporary staff did not get adequate mentorship as well as the standards required to attend to customers at the call Centre. This might be because of the company relying only on the permanent staff to mentor the temporary staff, rather than to use other external assistance. In addition, the company might be offering less salary making most people to seek employment from other similar jobs within the industry. Thirdly, there might have been a low employee’s morale at the call Centre since there was a flat rate salary for all employees. To add on, most employees at a call centre might not have qualified for the job since they lacked the required competencies, skills as well as personal characteristics tha t could suit them for the job. Finally, The Company might have been lacking proper coordination for the services at the call Centre; this is because they had inadequate leadership qualities. The company can use several approaches to improve the performance at the call Centre. First, the company ought to employ monitoring and evaluation approach, which enable keen follow up of employees attendance to customer related services at the call Centre. Subsequently, they will then evaluate these employees according to how they respond to customers. Secondly, the company should use the approach of focusing on the continuous improvement, for instance, the company should concentrate on methods of improving their services from time to time. Finally, the company should ensure that their activities are linked to their overall strategy.